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Two Reasons to Create a Plan B

February 19, 2021 | Leave a Comment

Plan A versus Plan B words typed on a vintage typewriter

Yesterday afternoon I waited (with everyone) for Perseverance to touch down on the surface of Mars. I have a long fascination with NASA missions, I had a literal front row seat to the small TV monitor in my first-grade classroom that fateful morning of 28 January 1986. I am very thankful this was a successful […]

Plan by Jumping in the Middle

February 5, 2021 | Leave a Comment

person wearing jeans and boots jumping into a mud puddle and making a splash

I often employ a counter-intuitive approach to help clients bring greater awareness and access to the depth of content on their websites. No matter how we plan, it’s a challenge for many solo and small businesses to even know what they’re going to create at the start. My method recommends creating this content however it […]

Exploring a New Playbook

January 22, 2021 | Leave a Comment

conference table stren with notes, post-its, pens

On Wednesday, there was buzz about both how quickly the administration turned on new websites and the accessible features found on them. Today I want to look into one resource that likely helped guide this process from the USDS, the Digital Services Playbook. This guide builds on best practices from both government and private business. […]

Editing Documentation, marking simple changes

January 8, 2021 | Leave a Comment

Stack of typed papers on desk with red edits in pen. a red pen is on the wooden table as is a laptop, a mug, and a flower pot with small blooms

Documentation written primarily for your own use is challenging for multiple reasons. Because no one will ever see it, do you care about creating a consistent method for writing and editing? Yes. A simple formula to follow will help lower the friction to creating it in the first place. After it’s written, this text is […]

3 questions I ask when planning in uncertainty

December 25, 2020 | Leave a Comment

Stack of documents with binder clips and pen on wooden table, closeup view

I know you’re bombarded with tips that claim to unlock the one perfect way to work right now, I am too. Those articles and social media posts make it challenging for me to write about the topic. I cry BS on the snake oil cures of productivity. Life (and work) is a process, a journey […]

zero budget website, intro to options

December 11, 2020 | Leave a Comment

hand drawn wireframes on white surface, pens off to one side and corner of laptop in frame

A client recently asked me for advice about a problem a nonprofit organization she volunteered with needed to solve. The free platform they had used to host their website for the past decade was being shut down. They didn’t have any budget; did they have any options? Would they need to register a domain name […]

Finding it Later, Analog Edition

November 27, 2020 | Leave a Comment

It’s not challenging to write documentation; the key is to be able to find it when you need it. If you’re writing and storing all your notes in digital format your needs will be different than those kept primarily on paper. This post will discuss some ways to organize those analog notes. I keep some […]

3 things to do when planning in uncertainty

November 13, 2020 | Leave a Comment

Planning in uncertainty is a challenge I don’t enjoy facing. There are things I’ve learned to do to help me create a path forward when faced with multiple unknowns. Here is what I do to help me from feeling overwhelmed as I try to think beyond the immediate moment. These actions all take about an […]

What do you need to solve?

October 30, 2020 | Leave a Comment

I understand the allure of wanting a new magical tool when times aren’t great. A new thing can often help begin a new habit, but is it really solving the actual need? Let’s look at the worksheets I’m slowly writing. Could new software and tech help me to do it faster? That’s what marketing would […]

Notes to Self

October 16, 2020 | Leave a Comment

The words we choose can cause a concept to be embraced or scorned. There’s inevitably a look that appears in clients eyes when I bring up the topic of creating documentation for day-to-day tasks. I hear comments that range from, “It’s a waste of time” to “I (or my employees) know what to do, it’s […]

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